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State farm mutual automobile insurance company employee reviews for customer service representative. This customer service job description sample will assist you understanding the skills for customer service representatives in order to creating a targeted resume. It was more of a general discussion concerning the job description. State farm mutual automobile insurance company employee reviews for customer service representative. A healthcare customer service representative works for a healthcare facility where his or her main job is to provide level 1 support to patients and feedback on coverage and copays ? assist patients in understanding how their insurance coverage works and calculate and present copays ? execute. Their job description covers responding to customer inquiries and resolving complaints or forwarding them to the appropriate department for solution.